Frequently Asked Questions

You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.


  • How do I pay for my vehicle?

You can pay cash on the day, via your credit or debit card using PayPal or using a credit/debit card in the car (as long as we know so we can put the machine in the car)

  • How far in advance can I book my transport ?

All online bookings should be made 24hrs before the journey is going to take place. For transport required within 24hrs please call us on the telephone number provided to confirm availability.

  • Are the prices per passenger of per vehicle?

All our charges are per vehicle and not per passenger.

  • Do you charge extra if my flight is delayed.

If you provide a flight number, you will not be charged extra if your flight is delayed because we monitor flight arrivals at all UK airports . Please make sure you provide your flight number to the booking operator.

  • How will i find my driver at the airport?

As you are about to leave the terminal phone 0800 625 0362 you will then be told where to go & the type of car to look for (all our cars have KB CARS written on the side), the driver will then meet you at their car. If you can not find the car or driver then as our drivers will be given your contact information so they will call you to meet them in a specific location. Meet and greet services will include an extra charge of £5 plus any parking charges (so please contact our operator for further information).

  • Are your drivers qualified?

All drivers working for our company are fully qualified and registered with the local licencing authority.

  • Do you take on company contracts?

Yes we do take on company contracts, please fill in our contact form and we will get back to you within 24hrs.